Returns & Refund Policy

Last Updated: January 2026

At Main Mini Mart, we want you to be completely satisfied with your purchase. Please review our return policy below.

General Return Policy

Due to the nature of many products we sell, our return policy varies by product type:

✓ Eligible for Return

  • • Unopened, sealed products in original packaging
  • • Defective or damaged products
  • • Wrong items received

✗ Not Eligible for Return

  • • Opened or used products
  • • Tobacco and tobacco-related products
  • • Vaping products and e-cigarettes
  • • Alcoholic beverages
  • • Perishable items (food, drinks)
  • • Items purchased more than 7 days ago

Return Timeframe

  • Returns must be initiated within 7 days of purchase
  • Products must be returned in their original, unopened condition
  • Original receipt or order confirmation is required

How to Return an Item

1

Contact Us

Call or email us to initiate your return request.

2

Bring to Store

Return the item to our store with your receipt.

3

Get Refund

Receive your refund after inspection.

Refund Processing

  • Credit/Debit Card: Refund processed to original payment method within 5-7 business days
  • Cash Payments: Cash refund provided at the store
  • Partial Refunds: May apply to items returned in non-original condition (where applicable)

Defective or Wrong Items

If you received a defective item or we made an error with your order:

  • Contact us immediately (within 24 hours recommended)
  • We will replace the item or provide a full refund
  • No restocking fees apply for our errors

Order Cancellations

Need to cancel an order? Here's what to know:

  • Before Preparation: Full refund, no questions asked
  • During Preparation: Contact us immediately; cancellation may not be possible
  • After Ready for Pickup: Standard return policy applies

Exchanges

We do not offer direct exchanges. If you need a different item:

  1. Return the original item following our return policy
  2. Place a new order for the desired item

Age-Restricted Products

Important Notice

Due to legal regulations, we cannot accept returns on tobacco products, vaping products, or alcoholic beverages under any circumstances.

Contact Us

For questions about returns or to initiate a return, please contact us:

Phone: (626) 555-0102

Email: info@primemainmart.com

In Person: Visit us at 38 W Main St, Alhambra, CA 91801

Have more questions? Check our FAQ page or contact us.